Question 1

Who can enter Wow Competitions?

Accepted Answer

Anyone aged 18 or over who is resident in the United Kingdom. We may ask for proof of age and address before releasing a prize.

Question 2

How much does it cost to enter?

Accepted Answer

Entry prices are shown on every competition page and start from 99p. You can buy multiple entries up to the published limit per customer.

Question 3

Why is there a question?

Accepted Answer

UK law requires an element of skill or judgement. Answering the competition question correctly is a condition of a valid entry.

Question 4

Can I enter for free?

Accepted Answer

Yes. Competitions marked with a free-entry badge can be entered by post at no cost, and free entries have the same chance of winning as paid entries.

Question 5

How are winners chosen?

Accepted Answer

Once a competition closes, a winning ticket number is selected using a verifiable random number generator. The draw is recorded and the result is published.

Question 6

When will I get my ticket numbers?

Accepted Answer

Ticket numbers are assigned after payment completes and are confirmed by email. They also appear in your account.

Question 7

What if a competition doesn't sell out?

Accepted Answer

The draw still goes ahead on the published date unless the competition page states a minimum entry requirement. If a minimum is not met, we either extend the closing date or refund entries in full.

Question 8

Can I take a cash alternative?

Accepted Answer

Where a cash alternative is offered it is shown on the competition page. If you win, you can choose the cash amount instead of the prize.

Question 9

How do I get my prize?

Accepted Answer

We contact winners directly using the details on their account. Delivery, collection or transfer arrangements are described on each competition page.

Question 10

Can I get a refund?

Accepted Answer

Entries are non-refundable once a competition has closed, except where a competition is cancelled or a minimum entry requirement is not met.

Question 11

How do I close my account or limit my spending?

Accepted Answer

Email our support team at any time and we will close your account or apply an entry limit for you. Please play for entertainment and set yourself a budget.

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