Stage one — tell us
Email hello@wowcompetitions.co.uk with the competition name, your order reference and a description of the issue. We acknowledge every complaint within one working day.
Putting things right
Complaints procedure
If something has gone wrong, we want to know. Here's exactly how we handle complaints.
Stage two — investigation
A member of the team reviews your entry records, payment records and the draw recording where relevant, and responds with a full explanation within ten working days.
Stage three — review
If you are not satisfied, ask for a review. A director who was not involved in the original decision will reply within a further ten working days with our final response.
What we need from you
- Your full name and the email address on your account.
- The competition name and order reference.
- A clear description of what happened and what outcome you are seeking.
- Any screenshots or correspondence that support your complaint.